Terms And Conditions

Eien Studio

Terms And Conditions

TERMS AND CONDITIONS

Before you place your order, please make sure to read the terms and conditions. Once you place an order, you are accepting the terms and conditions written bellow.

Important notes

Copying and/or reselling any product for commercial purposes is prohibited.



Payment method


Payments will be through Paypal and debit/credit cards. The currency is the euro. 


Ordering process

You'll find items in stock and preorders in this store.


Items in stock will be shipped within 3-5 business days after the order is placed.

Items on preorder will be shipped once the production is done and I've received them.
The preorder period is about 15 days-1 month depending on the item, the duration of the preorder period and shipping will be scheduled in the details of the item, so read carefully before ordering.

Once the preorder is closed, the ETA production of merch is 1 month.

When the merch is produced and has arrived, shipment will automatically begin in the following days, and I'll be sending tracking numbers through emails :)

Please, make sure your information is correct when you check out the items, or if you change your main address be sure to let me know before the order is sent. Once the order is sent you cannot make further changes on it.

If you combine stock items and preorder items in the same order, all the items will be shipped together after I received the preorders from the manufacturer. If you want your stock items to ship immediately, please order them separately.

Shipping Information

You can choose between Regular shipping (without tracking) and Standard Registered (with tracking).

- Regular shipping: It's the cheapest option, with no tracking number. The estimate arrival is 1-3 weeks depending on your country.

- Standard Registered shipping: It's pricier but includes tracking number, which will let you track the updates and state of your order during the shipping process. The estimate arrival is 1-2 weeks depending on your country.

* Please note that delays may occur, especially during holiday season, so the estimate time of arrival may change. I'm not responsible for any possible delays once the item is shipped since it's on the couriers' hands, so please be aware of that before placing an order. 
I encourage you to order your items in advance to assure they will arrive on time for holidays :)

Any possible Import duties/ Customs Tax fees is the receiver's responsibility to pay for. 

I'm not responsible of any loss caused by the courier or delivery company, so I encourage you to use the Registered shipping option for keeping track of your order.


Refund/Return Policy

All purchases are non-refundable. Any returns are only acceptable if items are damaged or contained wrong items.
If you receive a damaged item please, contact me through mail and provide some pictures of the damages. I'll be happy to help you and replace your order.



Freebies  

For every order you will receive a '' thank you'' card inside.

Other freebies are only applicable to a specific bundle of merch or preorders. If any freebies or extra rewards are included in the order, they will be noted into the item description.

For orders of 35+ € you'll receive an extra freebie (random prints / stickers).



Contact

For any questions or concerns you can contact me using the form in the contact page or sending an email to [email protected]

Also, feel free to reach through my Twitter or Insta :)